The following is an email I sent to one of the support staff I've been able to contact at Catalog.com (parent company of Onesite.com who hosts shoutOK.com which facilitates all of Clear Channel's Oklahoma Radio Station Internet Broadcasting).
I've been in alot of online Communities, and I've found the combination of individual user pages, Group pages, Chat, Forums, and Blogs make ShoutOK a very appearling commodity. We are close to building our own group site with these features built into it, but want to see ShoutOK grow and succeed. I'll update this when I hear more from Catalog.com, but right now, we are not happy with what we've been given....free or not.
Hi,
I hate to bother you again, but a group of us figured it'd be best to let you know our feedback in regards to some problems we've discovered since the update that was done to ShoutOK.com
We tried to work out what problems we could, but some are going to have to be attended to by support. We are at an impass.
- ShoutOk.com chat does not display the avatars of some users.
- These users we know have established their avatars correctly and performed all the necessary steps to get the avatar to display as the rest of us have
- http://redreturns.shoutok.com/, http://martin-was-here.shoutok.com/, http://eaglespirit.shoutok.com/, and http://kslitzker.shoutok.com/ are the 4 who were most vocal about the problem.
- Redreturns is my wife and I've logged into her account to attempt to change and display an avatar.
- Our group, loutmouths.shoutok.com cannot add forums to our group. We have one forum list and can add posts, but we read that we would be able to have multiple. When we try to add more forums, we get an error page.
These we believe are technical issues but could not solve. The following list are requests which we have no control over but would like to see more control.
1. Chat filter. Please include an option to turn this off. Most of us are adults and do mind some rough verbage. Further more, many are offended at the fact that Jesus and Christ are filtered out while other religious references such as satan, muslim, allah, budda, and mohammed are not.
2. Harrassment. We are finding more people entering chat as a Guest and harassing members (at one point for 8 hours). We have no option for removing this person or for muting/ignoring them. We'd like some feature that allows us to block this person from speaking.
3. ShoutOK.com's cookie management or something is going wrong. We are being logged out of the chat without doing anything that would cause us to be logged.
I hope that some of these issues can be addressed in the near future. We are very pleased with the potential of ShoutOK as a community through it's member pages, chat, forums, and groups. We would love to see this community grow and not to have to go to someone else for these features and services.
Sincerely
Jonathan Hannan
